Success in business is
carefully defined,
measured, tracked, reported
and then iterated upon.
Return on Investment
is validated through the
identification of
Key Performance Indicators.
KPIs are the heart of ROI.
ROI is the life force of growth.
Beyond the Boardroom,
however, "KPIs" can be
evalutated in different,
yet just as important ways.
For instance, take the variant:
Key Perks and Inclusion.
Capture this essential indicator
for sustained progress in many ways:
How earnest are
your colleagues' tutorials?
What goodies and generosities
get you in the door each day?
How many voices are heard
in presentations to leadership?
How welcoming
are your departments?
How feasible are your
performance expectations?
What percentage of employees
feel safe and respected?
How many forms
of complementary caffeine
and refreshments
are made available?
What is the ratio of leaders to staff
who live the stated corporate values?
How clear are your cultural norms?
How many people are willing
to offer guidance and clarity?
How traceable
is the DNA of the
company's origin story
to its current trajectory?
These kind of KPIs
are the real metrics
for longer term success —
inherent trust and motivation.
Sound values in action
make bandwidth for innovation.
In turn, that creativity
delightfully drives up the EBITDA.
Kindness is a KPI.
Valuing humans for all
their nuances and potential
is, demonstrably, good business.
